Frequently Asked Questions

Enchaited uses single-origin Assam black tea sourced from the finest tea estates in Assam, with seven whole spices — cardamom, ginger, cinnamon, cloves, black pepper, nutmeg, and star anise. Every batch is packed fresh in small batches, not stored in a warehouse for months.

Cardamom, ginger, cinnamon, cloves, black pepper, nutmeg, and star anise. These are the classic spices used in traditional Assam-style masala chai — no artificial flavours or extracts.

Loose Leaf is best for a slow stovetop brew — you simmer the tea with milk and spices for the richest, most aromatic cup. Dip Bags give you the same blend in a convenient format: steep in hot water or hot milk for 3–5 minutes with minimal cleanup. Same quality, different ritual.

Yes. Enchaited is made with Assam black tea, which is naturally high in caffeine — similar to a strong cup of coffee when brewed with milk. If you are sensitive to caffeine, try brewing lighter or with more milk.

The chai blend itself contains only tea and spices — no dairy, no gluten, no nuts. It is vegan as sold. Always check for cross-contamination if you have severe allergies, as our products are packed in a facility that handles various botanicals.

Add 1 heaped teaspoon (2g) per cup to cold water and milk in a 1:1 ratio. Bring to a gentle boil, then simmer for 3–5 minutes. Sweeten to taste. You can adjust the milk ratio and steep time to match your preferred strength.

Place one dip bag in a mug of hot water (or hot milk for a creamier cup) and steep for 3–5 minutes. Press the bag gently before removing. Add sweetener if desired. One bag makes one 250ml cup.

Yes — brew double-strength (1.5× the normal amount), let it cool, then pour over ice. Add cold milk or a milk alternative. It's excellent as cold brew too: steep 2 teaspoons in cold water overnight in the fridge, then strain and mix with milk.

Orders ship within 24 hours on business days. Standard shipping takes 3–5 business days. You will receive a tracking number by email once your order ships.

Yes — all US orders ship free. Standard shipping takes 3–5 business days and orders ship within 24 hours on business days.

Currently we ship within the United States only. International shipping is on our roadmap — sign up for our newsletter to be notified when it launches.

Yes. Visit our Track Order page and enter your order email to see real-time status updates.

Subscribe & Save lets you receive Enchaited on a regular schedule — monthly, every 2 months, or every 3 months — at a 10% discount on every delivery. You are never locked in.

Yes, anytime. Visit the Manage Subscription page, enter your email, and you can pause, skip a delivery, or cancel with no fees.

Yes — log in to Manage Subscription and update your cadence. Changes take effect from the next billing cycle.

If your order arrives damaged or incorrect, email us at sip@enchaited.com within 14 days and we will make it right. Because chai is a consumable, we do not accept returns on opened pouches — but your satisfaction is our priority and we will always work with you.

Unopened pouches stay fresh for 12 months from the pack date printed on the bag. Once opened, store in an airtight container away from light and heat and use within 3 months for best flavour.